Send a Screenshoot

Occasionally we will ask you to send over a screenshot in order to help resolve your issue. Below we list some resources to help you create and send the screenshot on your computer. If you need additional assistance, you can refer to the help files or support website for the OS you're using.

After you've saved the image to your computer you can email the saved screenshot using your email client just as you would any other image.

Windows

Once you've brought up the item you want to screenshot, follow the steps in thisMicrosoft support article to take a screen shot and capture an exact image of what's on the screen.

Macintosh

In Mac OS X, you can use a simple keyboard shortcut to capture a image of what's on your screen. Follow the steps in this Mac OS X support article to create your screenshot.